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PUBLIC OFFER FOR THE SALE OF GOODS BY REMOTE MEANS
This public offer for the sale of goods by remote means (the “Offer”) governs the terms on which goods may be purchased through an online store.
1. General Provisions and Key Terms
1.1. Seller – the owner and operator of the online store offering goods for sale through the website.
1.2. Online store – the website through which the Seller presents goods to Buyers and carries out sales, including publication of information about goods, prices, ordering procedures, delivery, payment, returns, and exchanges.
The website is available 24/7 unless otherwise stated by the Seller. Order processing and fulfillment are carried out during the Seller’s business hours indicated on the website.
1.3. Buyer – any individual purchasing goods for personal use or other purposes not related to entrepreneurial or commercial activity.
1.4. Offer – a public proposal by the Seller to conclude a contract of sale with any person on the terms set out herein (the “Contract”). The Offer becomes effective from the moment it is posted on the website and remains valid until amended or revoked by the Seller.
1.5. The Seller has the right to amend or revoke the Offer unilaterally. Any amendments become effective from the moment they are published on the website. Orders placed before such amendments or revocation shall be governed by the version of the Offer in effect at the time the order was placed.
2. Subject of the Contract
2.1. The Seller undertakes to transfer the ordered goods into the ownership of the Buyer, and the Buyer undertakes to pay for and accept such goods in accordance with this Offer.
2.2. Goods – any non-food items offered for sale in the online store catalog, including names, descriptions, photographs, and other information published on the website.
3. Procedure for Concluding the Contract and Placing an Order
3.1. The Contract is deemed concluded when the Buyer places an order through the website and the Seller confirms acceptance of the order by any available means, including email, phone, messenger, or other communication channel specified by the Buyer.
3.2. Orders may be placed only for goods available in the online store catalog and, unless otherwise indicated, subject to availability.
3.3. The Buyer independently places an order through the website, either with or without registration, depending on the functionality of the online store.
When placing an order, the Buyer may be required to provide information necessary for processing and fulfillment, including name, phone number, email address, delivery address, and preferred payment and delivery methods.
3.4. The order is considered placed at the moment the Buyer completes the final step of the checkout process by clicking the relevant confirmation button or taking another action clearly indicating submission of the order.
3.5. As confirmation of the order, the Seller may send the Buyer an order number, order date, and other relevant details using the contact information provided by the Buyer.
3.6. By placing an order, the Buyer confirms that:
- they have legal capacity to enter into the Contract;
- they have read and agree to the current version of the Offer;
- they undertake to pay for and accept the ordered goods;
- they provide accurate and complete information necessary for order processing;
- they consent to the processing of the personal data provided for the purpose of order processing, delivery, payment, customer support, and performance of the Contract;
- where applicable, they may additionally consent to receiving promotional and informational communications from the Seller. Such consent may be withdrawn by the Buyer at any time by contacting the Seller through the communication channels indicated on the website.
4. Order Cost and Payment
4.1. The total cost of the order consists of the price of the goods and, where applicable, the cost of delivery and any additional services selected by the Buyer.
4.2. The price of the goods is indicated in the online store catalog on the website.
4.3. Delivery cost, if applicable, is indicated separately during the checkout process and depends on the selected delivery method, destination, and other relevant factors.
4.4. Payment for orders may be made using the payment methods available on the website.
4.5. Unless otherwise stated on the website, the Buyer shall pay for the order either by full prepayment at checkout or by another payment method made available by the Seller.
The Buyer’s payment obligation is deemed fulfilled at the moment the funds are successfully received by the Seller or the payment provider engaged by the Seller.
If payment is not completed within the time required by the checkout process or the Seller’s instructions, the order may be canceled automatically.
5. Delivery of Goods
5.1. The Seller delivers goods using the methods indicated on the website or agreed with the Buyer at the time of order confirmation. Available delivery methods may include courier delivery, pickup points, postal services, or international shipping services.
5.2. Delivery time frames are indicated during checkout or communicated to the Buyer separately after order placement. Such time frames are estimates unless expressly stated otherwise.
5.3. The Buyer is responsible for providing accurate delivery information. The Seller shall not be liable for delays or non-delivery caused by incorrect or incomplete information provided by the Buyer.
5.4. Upon receipt of the goods, the Buyer shall inspect the packaging, external condition, and completeness of the goods. Any visible damage, shortages, or discrepancies should be reported to the Seller as soon as reasonably possible.
5.5. Unless otherwise provided by applicable law or expressly agreed otherwise, title to the goods passes to the Buyer upon actual delivery of the goods to the Buyer, provided that full payment has been made.
6. Order Modification and Cancellation
6.1. If, after the order is placed, the Seller discovers that the ordered goods are unavailable or cannot be supplied in the ordered quantity, the Seller shall inform the Buyer as soon as possible using the contact details provided by the Buyer. In such case, the Buyer may choose to:
- replace the unavailable goods with similar goods;
- accept partial fulfillment of the order; or
- cancel the order in full or in part.
6.2. The Buyer has the right to cancel the order in full or in part at any time before the goods are dispatched or handed over for delivery, unless otherwise stated on the website due to the nature of the goods or order processing stage.
6.3. If a prepaid order is canceled in accordance with this Offer, the Seller shall refund the amount paid for the canceled goods within a reasonable time using the same payment method, unless another refund method is agreed with the Buyer.
6.4. By agreement with the Seller, the Buyer may request changes to the order before dispatch, subject to technical feasibility, stock availability, and payment adjustment where applicable.
7. Return and Exchange of Goods
7.1. If the Buyer receives goods with defects or goods not corresponding to the order, the Buyer has the right to contact the Seller and request an appropriate remedy, including replacement, refund, price reduction, or other remedy available under applicable consumer protection rules.
7.2. Any complaints, claims, or return/exchange requests may be submitted through the contact details indicated on the website. The Buyer should provide sufficient information to identify the order and describe the issue, including, where possible, photographs or other supporting materials.
7.3. Unless the goods are non-returnable due to their nature, hygiene reasons, customization, or other exceptions stated on the website or under applicable rules, the Buyer may request return or exchange of goods of proper quality within the period indicated on the website, provided that the goods retain their marketable condition, consumer properties, tags, labels, and proof of purchase or other evidence of the transaction.
7.4. Unless otherwise specified by the Seller:
- goods returned due to defects, damage, incorrect shipment, or other fault attributable to the Seller are returned at the Seller’s expense or reimbursed by the Seller;
- goods returned for reasons not related to defect or error by the Seller are returned at the Buyer’s expense.
7.5. Refunds are made within a reasonable time after the Seller receives the returned goods and verifies the grounds for the refund, unless a different procedure is specified on the website.
Refunds are made using the original payment method unless otherwise agreed.
7.6. Exchange of goods is subject to stock availability and the return conditions established by the Seller and indicated on the website.
8. Personal Data and Communications
8.1. The Seller processes personal data provided by the Buyer solely for purposes related to the performance of the Contract, customer support, delivery, payment processing, fraud prevention, and other legitimate business purposes described in the website’s privacy policy.
8.2. If the Buyer separately consents to receiving promotional or informational communications, such communications may be sent by email, SMS, messenger, or other contact channels provided by the Buyer. The Buyer may opt out of such communications at any time.
9. Limitation of Liability
9.1. The Seller shall not be liable for failure or delay in performance caused by circumstances beyond its reasonable control, including failures of communication networks, payment systems, transport providers, customs authorities, or force majeure events.
9.2. The Seller is not responsible for losses caused by the Buyer’s provision of inaccurate contact, payment, or delivery information.
10. Final Provisions
10.1. Any matters not regulated by this Offer shall be governed by the rules and principles applicable to distance selling, e-commerce, and consumer transactions in the relevant jurisdiction, without reference to any specific country unless otherwise required.
10.2. If any provision of this Offer is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.
10.3. The current version of this Offer is published on the website and applies to all orders placed after its publication.
This public offer for the sale of goods by remote means (the “Offer”) governs the terms on which goods may be purchased through an online store.
1. General Provisions and Key Terms
1.1. Seller – the owner and operator of the online store offering goods for sale through the website.
1.2. Online store – the website through which the Seller presents goods to Buyers and carries out sales, including publication of information about goods, prices, ordering procedures, delivery, payment, returns, and exchanges.
The website is available 24/7 unless otherwise stated by the Seller. Order processing and fulfillment are carried out during the Seller’s business hours indicated on the website.
1.3. Buyer – any individual purchasing goods for personal use or other purposes not related to entrepreneurial or commercial activity.
1.4. Offer – a public proposal by the Seller to conclude a contract of sale with any person on the terms set out herein (the “Contract”). The Offer becomes effective from the moment it is posted on the website and remains valid until amended or revoked by the Seller.
1.5. The Seller has the right to amend or revoke the Offer unilaterally. Any amendments become effective from the moment they are published on the website. Orders placed before such amendments or revocation shall be governed by the version of the Offer in effect at the time the order was placed.
2. Subject of the Contract
2.1. The Seller undertakes to transfer the ordered goods into the ownership of the Buyer, and the Buyer undertakes to pay for and accept such goods in accordance with this Offer.
2.2. Goods – any non-food items offered for sale in the online store catalog, including names, descriptions, photographs, and other information published on the website.
3. Procedure for Concluding the Contract and Placing an Order
3.1. The Contract is deemed concluded when the Buyer places an order through the website and the Seller confirms acceptance of the order by any available means, including email, phone, messenger, or other communication channel specified by the Buyer.
3.2. Orders may be placed only for goods available in the online store catalog and, unless otherwise indicated, subject to availability.
3.3. The Buyer independently places an order through the website, either with or without registration, depending on the functionality of the online store.
When placing an order, the Buyer may be required to provide information necessary for processing and fulfillment, including name, phone number, email address, delivery address, and preferred payment and delivery methods.
3.4. The order is considered placed at the moment the Buyer completes the final step of the checkout process by clicking the relevant confirmation button or taking another action clearly indicating submission of the order.
3.5. As confirmation of the order, the Seller may send the Buyer an order number, order date, and other relevant details using the contact information provided by the Buyer.
3.6. By placing an order, the Buyer confirms that:
- they have legal capacity to enter into the Contract;
- they have read and agree to the current version of the Offer;
- they undertake to pay for and accept the ordered goods;
- they provide accurate and complete information necessary for order processing;
- they consent to the processing of the personal data provided for the purpose of order processing, delivery, payment, customer support, and performance of the Contract;
- where applicable, they may additionally consent to receiving promotional and informational communications from the Seller. Such consent may be withdrawn by the Buyer at any time by contacting the Seller through the communication channels indicated on the website.
4. Order Cost and Payment
4.1. The total cost of the order consists of the price of the goods and, where applicable, the cost of delivery and any additional services selected by the Buyer.
4.2. The price of the goods is indicated in the online store catalog on the website.
4.3. Delivery cost, if applicable, is indicated separately during the checkout process and depends on the selected delivery method, destination, and other relevant factors.
4.4. Payment for orders may be made using the payment methods available on the website.
4.5. Unless otherwise stated on the website, the Buyer shall pay for the order either by full prepayment at checkout or by another payment method made available by the Seller.
The Buyer’s payment obligation is deemed fulfilled at the moment the funds are successfully received by the Seller or the payment provider engaged by the Seller.
If payment is not completed within the time required by the checkout process or the Seller’s instructions, the order may be canceled automatically.
5. Delivery of Goods
5.1. The Seller delivers goods using the methods indicated on the website or agreed with the Buyer at the time of order confirmation. Available delivery methods may include courier delivery, pickup points, postal services, or international shipping services.
5.2. Delivery time frames are indicated during checkout or communicated to the Buyer separately after order placement. Such time frames are estimates unless expressly stated otherwise.
5.3. The Buyer is responsible for providing accurate delivery information. The Seller shall not be liable for delays or non-delivery caused by incorrect or incomplete information provided by the Buyer.
5.4. Upon receipt of the goods, the Buyer shall inspect the packaging, external condition, and completeness of the goods. Any visible damage, shortages, or discrepancies should be reported to the Seller as soon as reasonably possible.
5.5. Unless otherwise provided by applicable law or expressly agreed otherwise, title to the goods passes to the Buyer upon actual delivery of the goods to the Buyer, provided that full payment has been made.
6. Order Modification and Cancellation
6.1. If, after the order is placed, the Seller discovers that the ordered goods are unavailable or cannot be supplied in the ordered quantity, the Seller shall inform the Buyer as soon as possible using the contact details provided by the Buyer. In such case, the Buyer may choose to:
- replace the unavailable goods with similar goods;
- accept partial fulfillment of the order; or
- cancel the order in full or in part.
6.2. The Buyer has the right to cancel the order in full or in part at any time before the goods are dispatched or handed over for delivery, unless otherwise stated on the website due to the nature of the goods or order processing stage.
6.3. If a prepaid order is canceled in accordance with this Offer, the Seller shall refund the amount paid for the canceled goods within a reasonable time using the same payment method, unless another refund method is agreed with the Buyer.
6.4. By agreement with the Seller, the Buyer may request changes to the order before dispatch, subject to technical feasibility, stock availability, and payment adjustment where applicable.
7. Return and Exchange of Goods
7.1. If the Buyer receives goods with defects or goods not corresponding to the order, the Buyer has the right to contact the Seller and request an appropriate remedy, including replacement, refund, price reduction, or other remedy available under applicable consumer protection rules.
7.2. Any complaints, claims, or return/exchange requests may be submitted through the contact details indicated on the website. The Buyer should provide sufficient information to identify the order and describe the issue, including, where possible, photographs or other supporting materials.
7.3. Unless the goods are non-returnable due to their nature, hygiene reasons, customization, or other exceptions stated on the website or under applicable rules, the Buyer may request return or exchange of goods of proper quality within the period indicated on the website, provided that the goods retain their marketable condition, consumer properties, tags, labels, and proof of purchase or other evidence of the transaction.
7.4. Unless otherwise specified by the Seller:
- goods returned due to defects, damage, incorrect shipment, or other fault attributable to the Seller are returned at the Seller’s expense or reimbursed by the Seller;
- goods returned for reasons not related to defect or error by the Seller are returned at the Buyer’s expense.
7.5. Refunds are made within a reasonable time after the Seller receives the returned goods and verifies the grounds for the refund, unless a different procedure is specified on the website.
Refunds are made using the original payment method unless otherwise agreed.
7.6. Exchange of goods is subject to stock availability and the return conditions established by the Seller and indicated on the website.
8. Personal Data and Communications
8.1. The Seller processes personal data provided by the Buyer solely for purposes related to the performance of the Contract, customer support, delivery, payment processing, fraud prevention, and other legitimate business purposes described in the website’s privacy policy.
8.2. If the Buyer separately consents to receiving promotional or informational communications, such communications may be sent by email, SMS, messenger, or other contact channels provided by the Buyer. The Buyer may opt out of such communications at any time.
9. Limitation of Liability
9.1. The Seller shall not be liable for failure or delay in performance caused by circumstances beyond its reasonable control, including failures of communication networks, payment systems, transport providers, customs authorities, or force majeure events.
9.2. The Seller is not responsible for losses caused by the Buyer’s provision of inaccurate contact, payment, or delivery information.
10. Final Provisions
10.1. Any matters not regulated by this Offer shall be governed by the rules and principles applicable to distance selling, e-commerce, and consumer transactions in the relevant jurisdiction, without reference to any specific country unless otherwise required.
10.2. If any provision of this Offer is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.
10.3. The current version of this Offer is published on the website and applies to all orders placed after its publication.
