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Offer
Individual Entrepreneur Solovyova Silvia Mesropovna, OGRNIP 324410000012465, who sells goods via the Solove online store at https://solove.store/, acting on the basis of an entry in the Unified State Register of Individual Entrepreneurs No. 324410000012465 (hereinafter – the “Seller”), hereby publishes this public offer for the sale of goods by remote means (hereinafter – the “Offer”).
1. General Provisions and Key Terms
1.1. Seller – Individual Entrepreneur Solovyova Silvia Mesropovna (OGRNIP 324410000012465, registered on 14.08.2024 in the Unified State Register of Individual Entrepreneurs No. 324410000012465, email: info@solove.store).
1.2. Online store – the clothing brand “Solove” website at: https://solove.store/. Through this website, the Seller conducts sales and presents goods to Buyers, as well as the terms of purchase, delivery, payment, return, and exchange of goods.
The website is available 24/7. Store business hours (order processing and fulfillment, etc.): from 10:00 to 22:00 Moscow time every day.
1.3. Buyer – any individual who purchases goods for personal, family, household, or other needs not related to entrepreneurial activity.
1.4. Offer – a public proposal by the Seller to any person to conclude a contract of sale (hereinafter – the “Contract”) on the terms set out herein. The Offer is public (paragraph 2, Article 437 of the Civil Code of the Russian Federation). The Offer comes into force from the moment it is posted on the online store website at: [link to the Offer on the Website] and remains valid until revoked.
1.5. The Seller has the right to amend or revoke the Offer unilaterally. All amendments come into force and are deemed communicated to the Buyer at the moment they are posted on the specified web page. Orders already placed at the time of amendment or revocation of the Offer are fulfilled on the terms of the Offer that was in effect at the time such orders were placed.
2. Subject of the Contract
2.1. The Seller undertakes to transfer into the ownership of the Buyer, and the Buyer undertakes to pay for and accept the goods ordered under the terms of this Offer in the online store.
2.2. Goods – any goods that the Seller offers for sale on the online store website via a catalog listing product names, descriptions, and photos. The current version of the catalog is posted on the online store website at: https://solove.store/. All goods are non-food items.
3. Procedure for Concluding the Contract, Placing an Order
3.1. Acceptance (acquiescence) of the Offer is deemed to occur at the moment the Buyer receives confirmation from the Seller of the possibility to ship the goods and, if after payment of the order the Buyer does not receive within 48 hours a notice from the Seller that it is impossible to transfer the goods to the Buyer. From this moment, the Contract is considered concluded.
3.2. An order may be placed for any goods from the catalog on the online store website at: https://solove.store/ that are available in the Seller’s warehouse.
3.3. The Buyer independently places an order. An order can be placed without registering on the online store website. In case of registration, a personal account is created for the Buyer with a unique login and password.
When placing an order, the Buyer provides the Seller with their last name, first name, patronymic (middle name), contact phone number, email address, method and delivery address of the goods, and payment methods. The Buyer chooses these options in accordance with the terms of this Offer.
3.4. The order is considered placed at the moment the Buyer clicks the “Confirm Order” button at the final step of the order process on the online store website.
3.5. As confirmation of the order and conclusion of the Contract on the terms of this Offer, the Seller sends the date and number of the order by email to the address provided by the Buyer.
3.6. By placing an order, the Buyer confirms that:
4. Order Cost and Payment
4.1. The total cost of the order consists of the price of the goods and the cost of delivery, both of which are determined by the Seller unilaterally.
4.2. The price of the goods is determined according to the catalog on the online store website at: https://solove.store/
4.3. Delivery cost is not included in the price of the goods and is paid separately. Delivery rates, taking into account the method, time slots, and territory, are indicated when placing the order on the website.
4.4. The Buyer may pay for the order in a non-cash form.
4.5. When paying, the Buyer makes full prepayment for the order online at the time of placing the order or pays for the order at the moment the goods are handed over. The Buyer’s obligation to pay for the order is deemed fulfilled at the moment the full payment amount is credited to the Seller’s bank account. If online prepayment for the order is not received at the time of placing the order, the order is considered canceled.
5. Delivery of Goods
5.1. The Seller delivers the goods within the time frame agreed with the Buyer when confirming the order in one of the following ways:
The storage period for a prepaid order is unlimited. When receiving the goods, the Buyer must provide the courier with the order number.
5.2. Upon transfer of the goods, the Buyer checks their external condition and completeness. By making payment, the Buyer confirms that they have received the goods and have no claims regarding their external condition.
Title to the goods passes to the Buyer at the moment the goods are actually handed over to them, provided that full payment has been made.
6. Order Modification and Cancellation
6.1. If, after the order is placed, the Seller discovers that the ordered goods or the required quantity are not available in stock, the Seller shall immediately inform the Buyer by phone. The Buyer has the right to replace the missing goods with similar items or to fully cancel the order or cancel it in part (only with respect to the missing goods).
6.2. The Buyer has the right to cancel the placed order in full or in part at any time before the goods are handed over, by phone or email. No payment is due for such an order (or the corresponding part of the order).
6.3. If the Buyer cancels a prepaid order in the manner provided for in clauses 6.1 and 6.2 of this Offer, the Seller refunds the amount paid for the order (and in case of partial cancellation – the overpaid amount) to the same bank details from which the payment was received by the Seller, or to other details provided by the Buyer in writing. The refund is made within 7 (seven) days from the date of cancellation of the order.
6.4. By agreement with the Seller, the Buyer has the right to modify the order no later than 24 hours before the beginning of the agreed delivery time slot. If the order has been prepaid, the Seller adjusts its cost and informs the Buyer of the amount to be additionally paid or refunds the overpayment to the Buyer’s account in accordance with clause 6.3 of this Offer.
7. Return and Exchange of Goods
7.1. If the Buyer discovers defects in the goods, they have the right to present claims to the Seller as provided for by the Civil Code of the Russian Federation and other legal acts. In particular, they have the right to withdraw from the Contract, return defective goods to the Seller, and demand a refund of the amount paid. A Buyer who is a consumer also has the right to present claims provided for by the Law of the Russian Federation “On Protection of Consumer Rights” No. 2300-1 of 07.02.1992, the Rules for the Sale of Goods Under a Retail Sale Contract, approved by Resolution of the Government of the Russian Federation No. 2463 of 31.12.2020, and other legal acts in the field of consumer protection. The procedure for filing claims is determined by these legal acts.
The warranty period for the goods is 30 days. The Buyer has the right, within 2 years, to present claims for the return of goods of inadequate quality.
7.2. In case of disputes or claims, the store accepts them via the email address indicated on the website: https://solove.store/help/?view=contacts
The store supports pre-trial (out-of-court) resolution of all complaints. The response time is up to 5 business days.
Claims regarding the quality of goods must be sent in writing to the Seller’s email address. The claim must indicate the Buyer’s full name (or full company name), order number and date, payment date and date of transfer of the goods, as well as describe the identified defects, and the date and circumstances of their discovery. Photos may be attached to the claim.
7.3. A Buyer who is a consumer has the right to refuse goods of proper quality within 7 (seven) days from the date of transfer of the goods, provided that their marketable condition, consumer properties, and the document confirming the fact and conditions of purchase are preserved. If the document is not preserved, other evidence of purchase may be provided. The Buyer draws up a statement of return of the goods indicating their full name, order number and date, payment date, and date of transfer of the goods.
7.4. Goods with defects (if returned under the terms of this Offer) may be returned by the Buyer using any convenient delivery service (SDEK, Russian Post, etc.) at the Seller’s expense. Goods of proper quality are returned at the Buyer’s expense.
Shipment of goods should be carried out only after confirmation from the online store manager.
Tracking information must be provided by email or phone.
7.5. When returning goods with defects, the refund period is 10 days from the date the claim is submitted.
When returning goods of proper quality, the Seller refunds the cost of the goods to the Buyer no later than 14 (fourteen) days from the moment the Buyer requests a refund.
The refund is made to the bank details from which the payment was received by the Seller or to other bank details provided by the Buyer in writing.
7.6. The Buyer has the right to exchange goods of proper quality that did not fit in shape, dimensions, style, color, size, or configuration within 14 days, not including the day of transfer of the goods, for similar goods from the Seller’s assortment. The exchange is carried out by agreement with the Seller under the terms of the Civil Code of the Russian Federation and the Law of the Russian Federation “On Protection of Consumer Rights” No. 2300-1 of 07.02.1992, if the Buyer is a consumer.
8. Other Provisions
8.1. All matters not regulated by this Offer shall be governed in accordance with the legislation of the Russian Federation.
Seller details:
Individual Entrepreneur Solovyova Silvia Mesropovna,
OGRNIP 324410000012465, INN 410129565357,
Current account: 40802810700000090562 in JSC “Tinkoff Bank”,
Correspondent account: 30101810145250000974,
BIC 044525974.
Individual Entrepreneur Solovyova Silvia Mesropovna, OGRNIP 324410000012465, who sells goods via the Solove online store at https://solove.store/, acting on the basis of an entry in the Unified State Register of Individual Entrepreneurs No. 324410000012465 (hereinafter – the “Seller”), hereby publishes this public offer for the sale of goods by remote means (hereinafter – the “Offer”).
1. General Provisions and Key Terms
1.1. Seller – Individual Entrepreneur Solovyova Silvia Mesropovna (OGRNIP 324410000012465, registered on 14.08.2024 in the Unified State Register of Individual Entrepreneurs No. 324410000012465, email: info@solove.store).
1.2. Online store – the clothing brand “Solove” website at: https://solove.store/. Through this website, the Seller conducts sales and presents goods to Buyers, as well as the terms of purchase, delivery, payment, return, and exchange of goods.
The website is available 24/7. Store business hours (order processing and fulfillment, etc.): from 10:00 to 22:00 Moscow time every day.
1.3. Buyer – any individual who purchases goods for personal, family, household, or other needs not related to entrepreneurial activity.
1.4. Offer – a public proposal by the Seller to any person to conclude a contract of sale (hereinafter – the “Contract”) on the terms set out herein. The Offer is public (paragraph 2, Article 437 of the Civil Code of the Russian Federation). The Offer comes into force from the moment it is posted on the online store website at: [link to the Offer on the Website] and remains valid until revoked.
1.5. The Seller has the right to amend or revoke the Offer unilaterally. All amendments come into force and are deemed communicated to the Buyer at the moment they are posted on the specified web page. Orders already placed at the time of amendment or revocation of the Offer are fulfilled on the terms of the Offer that was in effect at the time such orders were placed.
2. Subject of the Contract
2.1. The Seller undertakes to transfer into the ownership of the Buyer, and the Buyer undertakes to pay for and accept the goods ordered under the terms of this Offer in the online store.
2.2. Goods – any goods that the Seller offers for sale on the online store website via a catalog listing product names, descriptions, and photos. The current version of the catalog is posted on the online store website at: https://solove.store/. All goods are non-food items.
3. Procedure for Concluding the Contract, Placing an Order
3.1. Acceptance (acquiescence) of the Offer is deemed to occur at the moment the Buyer receives confirmation from the Seller of the possibility to ship the goods and, if after payment of the order the Buyer does not receive within 48 hours a notice from the Seller that it is impossible to transfer the goods to the Buyer. From this moment, the Contract is considered concluded.
3.2. An order may be placed for any goods from the catalog on the online store website at: https://solove.store/ that are available in the Seller’s warehouse.
3.3. The Buyer independently places an order. An order can be placed without registering on the online store website. In case of registration, a personal account is created for the Buyer with a unique login and password.
When placing an order, the Buyer provides the Seller with their last name, first name, patronymic (middle name), contact phone number, email address, method and delivery address of the goods, and payment methods. The Buyer chooses these options in accordance with the terms of this Offer.
3.4. The order is considered placed at the moment the Buyer clicks the “Confirm Order” button at the final step of the order process on the online store website.
3.5. As confirmation of the order and conclusion of the Contract on the terms of this Offer, the Seller sends the date and number of the order by email to the address provided by the Buyer.
3.6. By placing an order, the Buyer confirms that:
- they are a legally capable individual;
- they have read the current version of the Offer and agree to its terms;
- they undertake to pay for the ordered goods and accept them;
- they have provided accurate information when registering on the online store website and placing the order;
- they provide the Seller with their personal data for processing for the purpose of concluding and performing the Contract: last name, first name, patronymic, phone number, email address, and delivery address (subparagraph 5, paragraph 1, Article 6 of the Personal Data Law);
- they consent to the processing of the personal data provided for the purpose of sending them promotional messages about goods, conducting surveys and prize draws among Buyers, and monitoring customer satisfaction (subparagraph 1, paragraph 1, Article 6 of the Personal Data Law). The Buyer has the right to withdraw this consent by notifying the Seller in writing at the Seller’s email address;
- they give prior consent to receiving promotional and informational messages in the form of email newsletters and SMS messages sent to the email address and phone number provided during registration in the online store (paragraph 1, Article 18 of the Law on Advertising). The Buyer has the right to withdraw this consent by notifying the Seller in writing at the Seller’s email address.
4. Order Cost and Payment
4.1. The total cost of the order consists of the price of the goods and the cost of delivery, both of which are determined by the Seller unilaterally.
4.2. The price of the goods is determined according to the catalog on the online store website at: https://solove.store/
4.3. Delivery cost is not included in the price of the goods and is paid separately. Delivery rates, taking into account the method, time slots, and territory, are indicated when placing the order on the website.
4.4. The Buyer may pay for the order in a non-cash form.
4.5. When paying, the Buyer makes full prepayment for the order online at the time of placing the order or pays for the order at the moment the goods are handed over. The Buyer’s obligation to pay for the order is deemed fulfilled at the moment the full payment amount is credited to the Seller’s bank account. If online prepayment for the order is not received at the time of placing the order, the order is considered canceled.
5. Delivery of Goods
5.1. The Seller delivers the goods within the time frame agreed with the Buyer when confirming the order in one of the following ways:
- by courier to the Buyer’s address within Moscow inside the MKAD (Moscow Ring Road). The number of items available for fitting (trying on) is agreed with the store manager.
- The fitting time is 15 minutes. If the goods do not suit the Buyer, only the delivery cost is charged.
- by SDEK courier service to the Buyer’s address or to a SDEK pickup point. This delivery method is available with 100% prepayment.
- by EMS Russian Post to other countries.
The storage period for a prepaid order is unlimited. When receiving the goods, the Buyer must provide the courier with the order number.
5.2. Upon transfer of the goods, the Buyer checks their external condition and completeness. By making payment, the Buyer confirms that they have received the goods and have no claims regarding their external condition.
Title to the goods passes to the Buyer at the moment the goods are actually handed over to them, provided that full payment has been made.
6. Order Modification and Cancellation
6.1. If, after the order is placed, the Seller discovers that the ordered goods or the required quantity are not available in stock, the Seller shall immediately inform the Buyer by phone. The Buyer has the right to replace the missing goods with similar items or to fully cancel the order or cancel it in part (only with respect to the missing goods).
6.2. The Buyer has the right to cancel the placed order in full or in part at any time before the goods are handed over, by phone or email. No payment is due for such an order (or the corresponding part of the order).
6.3. If the Buyer cancels a prepaid order in the manner provided for in clauses 6.1 and 6.2 of this Offer, the Seller refunds the amount paid for the order (and in case of partial cancellation – the overpaid amount) to the same bank details from which the payment was received by the Seller, or to other details provided by the Buyer in writing. The refund is made within 7 (seven) days from the date of cancellation of the order.
6.4. By agreement with the Seller, the Buyer has the right to modify the order no later than 24 hours before the beginning of the agreed delivery time slot. If the order has been prepaid, the Seller adjusts its cost and informs the Buyer of the amount to be additionally paid or refunds the overpayment to the Buyer’s account in accordance with clause 6.3 of this Offer.
7. Return and Exchange of Goods
7.1. If the Buyer discovers defects in the goods, they have the right to present claims to the Seller as provided for by the Civil Code of the Russian Federation and other legal acts. In particular, they have the right to withdraw from the Contract, return defective goods to the Seller, and demand a refund of the amount paid. A Buyer who is a consumer also has the right to present claims provided for by the Law of the Russian Federation “On Protection of Consumer Rights” No. 2300-1 of 07.02.1992, the Rules for the Sale of Goods Under a Retail Sale Contract, approved by Resolution of the Government of the Russian Federation No. 2463 of 31.12.2020, and other legal acts in the field of consumer protection. The procedure for filing claims is determined by these legal acts.
The warranty period for the goods is 30 days. The Buyer has the right, within 2 years, to present claims for the return of goods of inadequate quality.
7.2. In case of disputes or claims, the store accepts them via the email address indicated on the website: https://solove.store/help/?view=contacts
The store supports pre-trial (out-of-court) resolution of all complaints. The response time is up to 5 business days.
Claims regarding the quality of goods must be sent in writing to the Seller’s email address. The claim must indicate the Buyer’s full name (or full company name), order number and date, payment date and date of transfer of the goods, as well as describe the identified defects, and the date and circumstances of their discovery. Photos may be attached to the claim.
7.3. A Buyer who is a consumer has the right to refuse goods of proper quality within 7 (seven) days from the date of transfer of the goods, provided that their marketable condition, consumer properties, and the document confirming the fact and conditions of purchase are preserved. If the document is not preserved, other evidence of purchase may be provided. The Buyer draws up a statement of return of the goods indicating their full name, order number and date, payment date, and date of transfer of the goods.
7.4. Goods with defects (if returned under the terms of this Offer) may be returned by the Buyer using any convenient delivery service (SDEK, Russian Post, etc.) at the Seller’s expense. Goods of proper quality are returned at the Buyer’s expense.
Shipment of goods should be carried out only after confirmation from the online store manager.
Tracking information must be provided by email or phone.
7.5. When returning goods with defects, the refund period is 10 days from the date the claim is submitted.
When returning goods of proper quality, the Seller refunds the cost of the goods to the Buyer no later than 14 (fourteen) days from the moment the Buyer requests a refund.
The refund is made to the bank details from which the payment was received by the Seller or to other bank details provided by the Buyer in writing.
7.6. The Buyer has the right to exchange goods of proper quality that did not fit in shape, dimensions, style, color, size, or configuration within 14 days, not including the day of transfer of the goods, for similar goods from the Seller’s assortment. The exchange is carried out by agreement with the Seller under the terms of the Civil Code of the Russian Federation and the Law of the Russian Federation “On Protection of Consumer Rights” No. 2300-1 of 07.02.1992, if the Buyer is a consumer.
8. Other Provisions
8.1. All matters not regulated by this Offer shall be governed in accordance with the legislation of the Russian Federation.
Seller details:
Individual Entrepreneur Solovyova Silvia Mesropovna,
OGRNIP 324410000012465, INN 410129565357,
Current account: 40802810700000090562 in JSC “Tinkoff Bank”,
Correspondent account: 30101810145250000974,
BIC 044525974.
